Fantastic customer care is created with passion and dedication over time. Our customers at NetGiant are at the centre of everything that we do and, through hard work and clear vision, we’ve been able to build a service that aims to exceed your expectations.

We care about you and we want to make you happy. We want you to purchase from us now and in the future, creating a lasting relationship that’s built on trust and reliability.

We promise to:

Listen to you

Putting you at the heart of our business means that it’s only you that knows the best way that we should be doing things. We’ll ask you what you want from us and we’ll use your feedback to ensure that our service meets your needs. Even our websites publish reviews left by our customers on external review centre Feefo, meaning that you don’t have to just take our word for it when we promise you great service.

Empathise with you

You’re an individual and should always be treated as one. If you need our help we’ll listen to you and understand things from your point of view. On the rare occasion that something does go wrong, we’ll embrace any sign of dissatisfaction and will work hard to ensure that you remain a loyal, long-term customer.

Be approachable

We’re always here for you whenever you need us. You can speak to us by phone, fax or email and we promise that we will always get back to you when we say we will; we’ll never leave you in the dark.

Make communication simple

Any time we speak to you on the phone or send you an email we will explain things clearly and answer any of your queries simply and effectively. We’ll also send you tracking information for every stage of your order so that you can plan your day around your order if you need to do so.

Go the extra mile for you

Any way that we can strengthen our relationship with you we will do so. We know that a small gesture goes a long way and we want you to feel appreciated by us. If we know your order is due, we’ll call you just to make sure that everything is OK. And, although we stock over 20,000 products daily, if you can’t find the product that you’re looking for, we’ll source it directly from our suppliers and add it to our websites for you.